PROFESSIONAL SERVICES

Innovate Or Get Left Behind

The same forces that disrupted so many businesses, from steel to publishing, are starting to reshape the world of professional services. The pattern of industry disruption is familiar: New competitors with new business models arrive; incumbents choose to ignore the new players or to flee to higher-margin activities.

To compete and win in today’s disruptive world professional service companies need to think about their business along these 2 dimensions:

  1. Customer Centricity: The customer-centric organization is tailored and personalized across everything it does, from client relationships to new business to service delivery and IT.
  2. Thought Leadership: You have a mountain of intellectual capital locked away across personal silos. Don’t throw that knowledge away, instead, turn it into an institutional asset with a verifiable ROI.

Simplification Stifles Competitiveness

But, how professional service firms think about customers and information today actually stifles competitiveness. Customer conversations are ignored and companies try to solve their problems by abstracting away complexity. When faced with disruption the worst thing a professional services firm do is simplify. Simplification frustrates employees and customers, leads to lost deals, commoditizes your company and makes it less competitive.

The Cost of Disruption

19%
OF ANNUAL REVENUE
Frustrated Customers And Lost Deals0%
Associative Inefficiencies0%
Employee Turnover/Retention0%
Intellectual Capital Waste0%

Case Studies

How Docurated Helps

Client Relationships

It’s critical to deliver client experiences that feel connected, memorable, and personal. Docurated uses data analytics and machine learning to empower consults with the right information at the right time.

Thought Leadership

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