Top 44 Knowledge Management Software Tools for CIOs

 In Blog, Knowledge Management

Ensuring that everyone in the organization has the best information at their fingertips is becoming an important aspect of the CIO’s mission. With all of the content that is being created and all of the data that points to the best content, CIOs need a way to manage everything. They need to know that everyone across the organization can share information and reuse materials that are helping to close more deals. That’s where knowledge management tools come in.

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Knowledge management tools give CIOs the ability to arm executives, marketers, salespeople, and customer service representatives with the organization’s top resources and help them work more efficiently. Having a library of top-performing resources available at all times increases productivity and reduces the chances that employees waste time searching for information or creating their own. We have chosen 50 of the top knowledge management software solutions, systems, and tools for CIOs to help you enhance knowledge sharing across your company. The tools are user-friendly, allow for in-house knowledge sharing, and include powerful management features. Please note, we have listed our top knowledge management tools for CIOs here, in no particular order.

1. Inmagic Presto
@LucideaCore

Inmagic Presto

Lucidea works to help keep people learning and information flowing with their knowledge management solutions. They offer Inmagic Presto, a tool for CIOs that establishes a single site for managing, finding, and sharing organizational knowledge resources. It also makes connecting people with the information they need a simple process.

Key Features:

  • Access internal, external, structured, and unstructured information from a single point
  • Increases the productivity of research time and eliminates information silos and poorly organized content
  • Integrates with internal and external information repositories to create a unified knowledge center
  • Includes social features to create social knowledge networks with tagging, liking, commenting, and rating

Cost: Contact for a quote

2. AnswerHub
@DZoneSoftware

AnswerHub

DZone Software improves success by helping CIOs create smarter teams. Their enterprise knowledge management tool and online community platform increases efficiency and productivity. Specifically, AnswerHub gives everyone connected to the organization a place to ask questions, find answers, and share ideas and knowledge.

Key Features:

  • Fosters team collaboration and ideation
  • Create customer self-service portals
  • Encourage knowledge sharing in a Q&A format with privately managed Q&A sites
  • Recognize and reward knowledge sharing with built-in gamification
  • Automatic expert identification and question routing
  • Made for enterprise teams and may be hosted on-premises or in the cloud

Cost: FREE trial available; Contact for a quote

3. Tallium
@tallyfox

Tallium

TallyFox seeks to help companies and their CIOs solve problems via knowledge management. Their Tallium business ecosystem platform facilitates knowledge sharing, content management, and communication and helps everyone within the business benefit from in-house expertise.

Key Features:

  • Break down information silos
  • Quickly find information
  • Discover experts
  • Avoid email overload
  • Get answers quickly and easily
  • Features SmartMatchPro, a proprietary algorithm that promotes content related to interests and know-how

Cost: Contact for a quote

4. RightAnswers Enterprise Knowledge Hub
@RightAnswers

RightAnswers Enterprise Knowledge Hub

RightAnswers is a top provider of cloud-based knowledge management and self-service solutions. Their Enterprise Knowledge Hub is a tool for CIOs looking to share knowledge across the organization for the purpose of enhancing the customer experience.

Key Features:

  • Delivers a central repository of enterprise knowledge management software that is accessible by all members of the organization
  • Enables all departments to contribute and retrieve knowledge
  • Contains knowledge from all sources, including solutions in the knowledge base, social knowledge, and federated knowledge from all sites and drives
  • Integrates seamlessly with all other systems in the environment
  • Ensures the right answers are delivered via every channel

Cost: Contact for a quote

5. Verint Knowledge Management
@Verint

Verint Knowledge Management

Verint helps improve enterprise performance and works to create “a smarter world with actionable intelligence.” Their knowledge management tool for CIOs improves the way employees and customers get answers and drives efficiency, consistency, and agility.

Key Features:

  • Employees access the same answers across channels
  • Deliver new and changed information to employees in real time
  • Enable employees to find answers quickly

Cost: Contact for a quote

6. CollaboRate
@compendian

CollaboRate

Founded by sales, marketing, and business executive Churck Carey, Compendia offers the cloud-based SaaS solution CollaboRate. This knowledge management tool helps CIOs capture, retain, and make actionable the information and knowledge assets within their organization. CollaboRate also prevents loss of knowledge due to employee turnover.

Key Features:

  • Bring new employees up to speed more quickly
  • Make your business more aligned, accountable, productive, and profitable
  • 24/7 online access to data that eliminates the need for extensive IT intervention
  • Intuitive and designed by sales people
  • Integrates with CRM solutions
  • Reduces the amount of time employees spend looking for information
  • See how often content is downloaded and by whom, in addition to how it is rated by users

Cost: FREE trial available

7. Brainspace for Enterprise
@Brainspace

Brainspace for Enterprise

Brainspace, a recognized leader in helping enterprises gain meaning and insights in unstructured data, offers a knowledge management tool for CIOs who want to create an intelligent work experience in their knowledge-driven organization. Brainspace’s enterprise solution gives business users the ability to discover relevant content and expertise in context from any internal or external information sources.

Key Features:

  • Unlocks the knowledge trapped in silos
  • Suggests new content and continually connects people to the most valuable information
  • Employs advanced machine learning to create connections and identify relevancy in public and private unstructured content
  • Empower teams to discover and share information to increase agility, tacit knowledge transfer, and transparency

Cost: Contact for a quote

8. Adrecom Knowledge Management
@adrecomsolution

Adrecom Knowledge Management

Adrecom offers ecommerce and web content management solutions, including their knowledge management system. Adrecom Knowledge Management encompasses four stages: knowledge creation, knowledge organization, knowledge reporting, and knowledge utilization. CIOs choose Adrecom KM because it has been developed to align with corporate strategy, identify knowledge management needs, and help manage information to save time and money.

Key Features:

  • Avoid redundant tasks
  • Decrease training time for new employees
  • Apply your collected knowledge to achieve success

Cost: Contact for a quote

9. Bitrix24
@bitrix24

Bitrix24

Bitrix24 is a social collaboration and communication platform for CRM, project management, and more. This complete collaboration suite includes more than 35 tools for communication and management and provides for task management, document sharing, time tracking, and much more.

Key Features:

  • Integrates tools for task management, document sharing, and time tracking into a social interface for maximum communications and work efficiency
  • Fully customizable
  • Powerful document management system for presentations, documents, videos, and other files
  • Find any document quickly and easily with internal search
  • Easy document collaboration
  • Private and shared documents with version history
  • Create and edit documents online

Cost: FREE trial available

  • Cloud Version
    • FREE – 5 GB online storage
    • Plus: $39/month – 24 GB online storage
    • Standard: $99/month – 100 GB online storage
  • Self-Hosted Version
    • BizPace: $4,990 – 25 users
    • BizPace Enterprise: $14,990 – 25 users + 75 bonus users

10. KPS Internal Knowledge Management Solutions
@kpsol

KPS Internal Knowledge Management Solutions

KPS offers knowledge management software that organizations deploy quickly and easily. Their internal knowledge management solutions give CIOs and their organizations the ability to store, create, and maintain all of this knowledge within one easily accessible portal.

Key Features:

  • Effectively share knowledge between employees
  • Streamlines knowledge management processes and multiple repositories
  • Effortlessly access and share information on a daily basis
  • Create a knowledge sharing culture and increase employee productivity
  • Reduce knowledge loss

Cost: Contact for a quote

11. Lesson.ly
@lessonly

Lessonly

Lesson.ly is learning automation software that is trusted by CIOs that want to capture internal knowledge, best practices, and policies as lessons. Increase team productivity and ensure that employees learn material with Lesson.ly, a unique knowledge management tool.

Key Features:

  • Tools for building, learning, and tracking content that is most important to your organization
  • All Lesson.ly accounts include unlimited building and assigning
  • Give any person the ability to create lessons or restrict access to others
  • Integrate with other systems, such as Salesforce, or a custom database to share data and analytics easily

Cost:

  • Basic: $300/month billed annually – 1-20 users
  • Plus: $750/month billed annually – 1-75 users
  • Growth: $1,250/month billed annually – 1-200 users
  • Enterprise: Contact for a quote – More than 200 users

12. Igloo Software
@IglooSoftware

Igloo Software

Igloo is an intranet that features powerful knowledge management capabilities. CIOs who choose Igloo help their organizations harness knowledge and enable their people to share it efficiently without wasting time searching aimlessly. Igloo also has the distinction of being on KMWorld’s 100 companies that matter in knowledge management for the fifth year in a row.

Key Features:

  • People directly helps people determine who has the information you need
  • Share knowledge via storytelling
  • Document best practices and become more efficient

Cost:

  • FREE for up to 10 people
  • Igloo for small companies, groups, and teams: $12/user/month
  • Igloo for larger companies, groups, and teams: $6/user/month
  • Igloo for non-profits, academic institutions, extranets, and Fortune 1000 companies: Contact for a quote

13. Salesforce Community Cloud
@salesforce

Salesforce Community Cloud

Salesforce is well known for connecting customers in entirely new ways. Their Community Cloud is a tool that CIOs can implement for knowledge management because it connects customers, partners, and employees to information, apps, and experts.

Key Features:

  • Business integration features that infuse communities with data from any system, anywhere by enabling members to create and update records and processes from within the community
  • Recommend resources to match needs and interests, bringing personalization to a whole new level
  • Easily customize Community Cloud to reflect your brand and extend customer experience
  • Collaborate from any device at any time
  • Put files in the context of business with secure, social, and mobile file access embedded into core business processes

Cost: Contact for a quote

14. SmartSupport
@SafeharborNews

SmartSupport

Safe Harbor is a leader in knowledge management SaaS applications and solutions. As a knowledge base solution, SmartSupport enables workers to access knowledge internally and share knowledge in-house.

Key Features:

  • Fast, intelligent search
  • Unlimited portals for internal and external knowledge
  • Forums for workflow, routing, and notification
  • Team members can record knowledge as they work and avoid repetitive tasks for streamlined content quality

Cost: FREE trial available; Contact for a quote

15. blueKiwi
@bluekiwi

blueKiwi

blueKiwi is Europe’s leading enterprise digital transformation SaaS provider, helps companies improve business performance via collaboration and knowledge sharing. CIOs who choose blueKiwi reduce costs and decision-making time and improve employee integration.

Key Features:

  • Boost productivity
  • Facilitate on-boarding
  • Manage documents, events, and tasks for project teams
  • Enhance communication
  • Write and edit collaborative documents and easily share and classify documents

Cost: Contact for a quote

16. Communifire
@AxeroSolutions

Communifire

Axero Solutions’ Communifire delivers flexible intranet software that enables organizations to community, collaborate, and organize more efficiently and productively. This knowledge management tool for CIOs puts the team’s collective knowledge to work as soon as it is implemented.

Key Features:

  • Instantly find documents and people
  • Build and update seamlessly with easy-to-use publishing tools
  • A complete system for collaboration, projects, company knowledge, and documents

Cost: FREE trial available for 14 days; Contact for a quote

17. MindTouch
@MindTouch

MindTouch

MindTouch enables CIOs to create product experts using documents, customer service, and content for customer engagement and better marketing, sales, and support. This cloud-based knowledge management tool helps companies turn existing product content into a customer engagement channel to create experts who can help grow revenue.

Key Features:

  • Easily educate buyers
  • Seamlessly integrates with Salesforce, SAP, and Zendesk
  • Handles large bodies of structured content
  • Determine who is accessing content and which product content most likely will close a sale

Cost: Contact for a quote

18. Comintelli Knowledge Management
@Comintelli

Comintelli Knowledge Management

A knowledge management tool for CIOs that provides easier information access for a competitive edge, Comintelli seeks to help organizations “create order in information chaos.” Your organization will be better equipped to access and utilize combined knowledge and insights with Comintelli Knowledge Management.

Key Features:

  • Make better decisions more quickly
  • Find and access the right information more efficiently
  • Minimize work duplication and redundant tasks

Cost: Contact for a quote

19. Correlate
@CorrelateAS

Correlate

Correlate seeks to simplify knowledge management and digital organization for CIOs and their teams. Their knowledge management tool, K-Map, simplifies the processes involved in managing files, content, and more to increase productivity.

Key Features:

  • Control digital content with a simple drag-and-drop interface
  • File structure that is user friendly
  • Keep track of and locate important, relevant files quickly
  • Easily organize, share, assign, and archive digital content

Cost: FREE trial available for 15 days

  • Single license: $89/license – Unlimited use
  • 5 License pack: $59/license – Unlimited use
  • Big business: Contact for a quote

20. Crowdbase
@Crowdbase

Crowdbase

Crowdbase acts as a collective memory for organizations to centralize, organize, and share group knowledge. With Crowdbase, CIOs easily create a “marketplace of knowledge, ideas, and expertise.”

Key Features:

  • Centralize team knowledge, save what matters, and share with your team
  • Organize information into meaningful knowledge
  • Secure, private environment
  • Search everywhere, including inside documents

Cost: FREE trial available for 30 days;

21. KnowledgeOwl
@knowledge_owl

KnowledgeOwl

KnowledgeOwl, formerly known as HelpGizmo, is a knowledge base software that enables CIOs to share information with customers and employees. KnowledgeOwl is fully customizable and enables the creation of employee training manuals, employee handbooks, internal knowledge bases, and more.

Key Features:

  • Does not require any coding skills
  • Upload and add images from directly within KnowledgeOwl
  • Securely deliver content only to those who should be able to see it
  • Start table of contents structure and powerful search capabilities

Cost: FREE trial available for 14 days; Save 10% for annual accounts and 25% for non-profits

  • Base Plan: $29/month – 1 knowledge base, 1 user, unlimited readers, and all features
  • Additional knowledge base: $25/knowledge base/month
  • Additional users: $5/user/month

22. Drumtalk

Drumtalk

Drumtalk is a cloud-based knowledge management tool that offers a solution for CIOs looking to facilitate knowledge sharing and content storage for employees. This social learning platform makes sharing critical content throughout the organization possible.

Key Features:

  • Create a knowledge-sharing culture in which employees learn from one another and strive to increase company know-how
  • Store essential knowledge in one location
  • Directly involve your workforce in creating content and sharing knowledge
  • Eliminate the communication bottleneck so that employees can work across departments and regions

Cost:

  • Drumtalk: FREE – 100 maximum users, 3GB storage limit
  • Drumtralk Drive: $5/user/month – Unlimited users, 1000GB storage
  • Drumtalk Stream: $13/user/month – Unlimited users, 3000GB storage
  • Drumtalk Connect: Contact for a quote – Unlimited users, unlimited storage

23. Yammer
@Yammer

Yammer

Yammer is an enterprise social network that serves as a knowledge management tool. CIOs can change the way their companies connect, communicate, and collaborate with Yammer.

Key Features:

  • Keep teams up to date and organize all communication in one place
  • Share information across the organization to work smarter together
  • Work more productively and quickly
  • Make faster, better decisions

Cost: FREE for Office 365 customers

24. Ideedock
@Ideedock

Ideedock

CIOs enable rapid knowledge sharing and effective work practices when they select Ideelock as their knowledge management tool. This tool employs a Q&A platform to help employees find exactly the information they need, when they need it.

Key Features:

  • Unlock knowledge within your company
  • Enable teams to spend less time searching and more time working
  • Make the best use of internal knowledge
  • Gain valuable insights for strategic decision making

Cost:

  • Basic version: FREE – 20 maximum questions, unlimited users, secure and closed community
  • Premium version: Contact for a quote – Unlimited questions, unlimited users, secure and closed community

25. ThinkTank

ThinkTank

ThinkTank is a platform for collective intelligence. CIOs use ThinkTank to get the most from their employees and improve the speed and quality of their work.

Key Features:

  • A solution for collaboration that drives the collective intelligence movement
  • Avoid frustration and foster inspiration
  • Maximize the value of your team members’ time and ideas

Cost: Contact for a quote

26. Epazz
@EpazzInc

Epazz

Epazz provides software for communication and collaboration in addition to intranet software. Their knowledge management solution for CIOs is a collaboration tool for managing an organization’s projects.

Key Features:

  • Simple user access and dashboards to streamline workflow
  • Manage, organize, archive, and share in-house knowledge from anywhere with the mobile app
  • Cloud-based collaboration software that maximizes communication
  • Get updates in real time

Cost: 

  • Small to Mid Organization Active User Licensing: Starts at $7,500
  • Enterprise and Large Organization Active User Licensing: Starts at $45,000

27. Mightybell
@Mightybell

Mightybell

Mightybell makes building a community and possible for CIOs. With a Mightybell Network, team members can follow topics that are relevant to them, collaborate in groups, ask questions, and share internal knowledge and information.

Key Features:

  • Focus on one interest to get members into meaningful conversations more quickly and easily
  • Foster relationships among employees so they share more and increase the value of the community
  • Full access to data and comprehensive analytics
  • Powerful search and discovery

Cost: 

  • Free Plan: FREE – Up to 1,000 members
  • Growth Plan: $49/month – All Free Plan features plus unlimited members, advanced analytics, and more
  • Business Plan: $99/month – All Growth Plan features plus custom SSL domain mapping, charge for membership, and more

28. Quandora
@QuandoraQA

Quandora

A platform for questions, knowledge, and sharing, Quandora helps companies build communities of continuous learning and employee engagement. Quandora helps CIOs create a work environment that enables teams to share knowledge and learn from colleagues.

Key Features:

  • Users can gain access and contribute informative pieces of knowledge that can be nearly impossible to find in documents and manuals
  • Provides several integrations with top project management and communication tools
  • Sophisticated tagging system aids in search and filtering
  • Get an extensive set of clear, accurate statistics and analytics
  • Reward team members via Quandora’s gamification features

Cost:

  • Public: $0.50-$3.00/user/month – For public forums and open communities that are visible to anyone
  • On Demand: $3/user/month – For organizations that need to keep their knowledge private
  • On Premise: Starts at $12,000/year – For organizations that want their knowledge to remain behind a firewall

29. PHPKB
@phpkb

PHPKB

PHPKB software provides knowledge base management software for CIOs. Their KM solution enables organizations to set up a knowledge base and share information internally in a categorized way.

Key Features:

  • Browser-based interface
  • Mobile-friendly knowledge base software
  • Version control and control over the document lifecycle
  • Easy to customize

Cost: Contact for a quote

30. TeamPage
@TractionTeam

TeamPage

Traction Software Inc. develops TeamPage, a knowledge management tool for CIOs that integrates action tracking and collaboration. TeamPage is a complete solution that connects teams with social media, project management, and authoring tools so they can accomplish their goals.

Key Features:

  • Capture and share content from any source
  • Collaborate outside of email in a trackable, actionable, and searchable manner
  • Scalable project management tools
  • Edit history, tagging, file sharing, deep search, and more

Cost: FREE trial available

  • Basic: $4/user/month – Up to 10 spaces, up to 10GB storage, basic search
  • Professional: $8/user/month – Up to 10 spaces, up to 20GB storage, premium search, and social web
  • Enterprise: $12/user/month – Unlimited spaces, up to 50GB storage, enterprise directory integration, and more

31. eXo Platform
@eXoPlatform

eXo Platform

eXo Platform is the open source social intranet designed for CIOs whose goal is to help people work together in a more collaborative digital workspace. A knowledge management tool for better information sharing, eXo Platform improves team efficiency and productivity.

Key Features:

  • Easily share information and document procedures using a knowledge base and wiki
  • Full document management capabilities
  • Stores all types of content that is accessed easily through tags, categorization, and taxonomy
  • Teams can deliver more consistently with eXo Platform
  • Reduce training time for newcomers

Cost: Contact for a quote

32. Evernote
@evernote

Evernote

Evernote helps CIOs and their teams accomplish more. With Evernote, team members collaborate more easily by capturing and sharing ideas across any device.

Key Features:

  • Turn any knowledge into a note and access it any time, anywhere
  • Search and find anything in Evernote fast
  • Share with anyone and collaborate with teams using a group notebook

Cost:

  • Basic: FREE
  • Plus: $34.99/year – 1GB of new uploads/month
  • Premium: $69.99/year – 10GB of new uploads/month

33. MyHub
@MyHubIntranet

MyHub

MyHub is an easy-to-use cloud-based intranet that helps businesses communicate and collaborate. This fully customizable knowledge management tool enables teams to create, share, and connect.

Key Features:

  • Cloud-based with no need for IT support
  • Add and manage user access simply by assigning rights to allow users to create and edit content
  • Select modules for forums, blogs, file storage, and more
  • Access the full intranet from mobile devices

Cost: FREE trial available for 14 days

  • Unlimited: $125/month – Unlimited users, unlimited data storage, custom domain setup, free site setup support
  • Not for Profit: $105/month – Unlimited users, unlimited data storage, custom domain setup, free site setup support

34. Oracle RightNow Knowledge Cloud Service
@Oracle

Oracle RightNow Knowledge Cloud Service

Oracle RightNow Knowledge Cloud Service is a tool that combines knowledge management with social media. This tool for CIOs improves collaboration and infuses knowledge across the entire organization.

Key Features:

  • Social media collaboration
  • Delivers real-time, relevant information at every touch point
  • Increase employee productivity by delivering consistent knowledge across all channels
  • Leverage customer insights and knowledge throughout the ecosystem by highlighting recent and popular posts and search results

Cost: Contact for a quote

35. Secutor Solutions Lessons Learned Database

Secutor Solutions Lessons Learned Database

Secutor Solutions offers its Lessons Learned Database. This knowledge management tool for CIOs makes it possible to capture and manage knowledge from projects, events, and operations.

Key Features:

  • Review process by designated subject matter experts in the organization
  • Search based on keywords, categories, events, and date parameters
  • Web based and hosted in the cloud
  • Use the tool on the go from a smartphone or tablet

Cost: Contact for a quote

36. Socialtext
@Socialtext

Socialtext

Socialtext enables CIOs to create a digital workspace via an enterprise collaboration platform. Organizations have successfully transformed their businesses with this knowledge management tool.

Key Features:

  • An easier, faster, and more effective way to drive productivity and increase employee engagement
  • Facilitate collaboration between colleagues
  • Mentoring functionality assigns mentors and pairs them with employees to collaborate and complete projects, tasks, ideation, and more
  • Easily integrate with your CRM, ERP, HR, and content management systems
  • Teams easily work together and share information with wiki pages, spreadsheets, blogs, etc.

Cost: Contact for a quote

37. Staffbase
@StaffbaseHQ

Staffbase

Staffbase enables internal communication by equipping CIOs to launch their own branded employee app. Reach employees, share knowledge and information, and easily manage content with Staffbase.

Key Features:

  • Same information and experience across all platforms
  • Integrate into your existing IT environment
  • Strict data security and data protection measures

Cost: FREE trial available

  • Starter: $29/month – Standard employee app with basic branding, includes 30 employees
  • Business: $599/month – Your own fully-branded employee app, includes 300 employees
  • Enterprise: Contact for a quote – Enterprise-ready white-label employee app

38. Tibbr
@tibbr

Tibbr

Tibbr is an enterprise social network built for the workplace that makes it possible for employees to find the right information. CIOs who choose Tibbr enable their teams to collaborate everywhere via mobile, intranet, web, and apps.

Key Features:

  • Fully customizable platform that brings everyone together in one place to work better and faster
  • Make information and data available to everyone, whether on a desktop or mobile device
  • Make new hires productive quickly by giving them a place to ask questions and find information
  • Prevent inside information from getting out

Cost: FREE trial available; Contact for a quote

39. Zen Intranet
@zenintra

Zen Intranet

Zen Intranet is a knowledge management tool that boosts productivity. CIOs enable teams to collaborate and work smarter with Zen Intranet.

Key Features:

  • Internal trainings
  • Project management
  • User friendly
  • Integrated platform with single sign-on
  • Facilitate onboarding and knowledge sharing
  • Customize access rights and track completion
  • Improve internal communication
  • Upload and share files while customizing access rights

Cost: FREE – Unlimited employees, unlimited teams, unlimited forms, 1GB free storage space

  • Purchase extra storage or invite other companies to join and get 200MB of extra storage/new company
  • 10GB: $29/year
  • 30GB: $79/year
  • 100GB: $249/year

40. Freshdesk
@freshdesk

Freshdesk

Freshdesk is a help desk tool that features powerful knowledge management. With Freshdesk, CIOs share knowledge, solutions, and workarounds with teams and customers.

Key Features:

  • Has all the necessary tools for building an integrated knowledge base
  • Automatically creates articles and saves it for review and publishing
  • Access control capabilities
  • Build a community for discussion and ideation

Cost:

  • Sprout: FREE for up to 3 agents, $15/agent/month thereafter
  • Blossom: $16/agent/month billed annually or $19/agent/month billed monthly
  • Garden: $25/agent/month billed annually or $29/agent/month billed monthly
  • Estate: $40/agent/month billed annually or $49/agent/month billed monthly
  • Forest: $70/agent/month billed annually or $79/agent/month billed monthly

41. eGain
@eGain

eGain

eGain is a leading provider of cloud customer engagement solutions. The eGain KnowledgeAgent is their top-rated knowledge management software for customer service that infuses customer service agents with knowledge. CIOs help make their employees as productive and educated as possible with eGain.

Key Features:

  • Ensure fast, consistent, and accurate answers to increase customer satisfaction
  • Get information from a common knowledge base
  • Easily implement knowledge management in contact centers
  • Enable agents of any level to find answers easily and efficiently by giving them access to the appropriate levels of information and allowing them to use various access methods to the knowledge base
  • Based on a unique collaborative knowledge management framework that allows distributed content creation and editorial workflow to ensure high-quality content

Cost: Contact for a quote

42. Freshservice
@freshserviceapp

Freshservice

Freshservice is an IT service management tool in the cloud. This knowledge base tool for CIOs enables employees to find answers to frequent queries in just a few clicks. Build and populate a knowledge base and keep your organization’s information up to date.

Key Features:

  • Use the most frequently asked questions to build a knowledge base
  • Free agents to concentrate on the most important issues
  • Share information and knowledge in-house
  • Convert knowledge into articles

Cost:

  • FREE – Up to 3 agents, up to 100 free managed assets
  • Blossom: $29/agent/month billed annually
  • Garden: $49/agent/month billed annually
  • Estate: $79/agent/month billed annually

43. Desk.com
@Desk

Deskcom

Desk.com is an all-in-one customer support app that enables better decision making thanks to its powerful knowledge sharing capabilities. Desk.com also integrates with SalesforceIQ to provide CIOs with more insights from data.

Key Features:

  • Gather consistent, correct answers internally and share them on branded support sites
  • Connect self-service resources
  • Update support content without requiring a web designer

Cost: FREE trial available for 14 days

44. Answerbase
@Answerbase

Answerbase

Answerbase is an extensive Q&A system that enables organizations to get the best answers from the best sources. Product evangelists can contribute their expertise, employees can ask questions, and everyone can receive top-quality answers with this knowledge management tool.

Key Features:

  • Collects and organizes knowledge into an easy-to-navigate knowledge base that makes your company more productive
  • Subject matter experts get quick access to resources necessary for addressing new inquiries
  • Maintain expertise even as personnel changes
  • Content Insights give you the ability to easily identify content requiring attention

Cost: FREE trial available for 15 days

  • Basic: $49/month – Answerbase Q&A platform, responsive design, video/image responses, your domain name, widget builders, moderation tools, and system reporting
  • Professional: $149/month – All Basic features, plus CSS customization, social login options, content API, advanced reporting, and custom advertising
  • Business: $399/month – All Professional features, plus standard single sign-on, advanced API, phone support, content insights, and answer drafting

 

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